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arismatic
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Unable to disable Advanced Network Error Search

I am unable to turn off advanced error search at https://my.virginmedia.com/advancederrorsearch/ - @VirginMedia twitter told me that I should post in this form to get it turned off:

sorry to hear that you've been unable to turn advanced network error search off via the web page. Kindly post on our Community Forum here:https://community.virginmedia.com and a member of our forum team will be able to manually switch it off for you on our end. ^BG

In case there's any doubt, this is the problematic behaviour:

Screen Shot 2021-04-14 at 09.46.35.png

And despite it being toggled "off", it persists. If I try to enable-then-disable it, I get the following error message:Screen Shot 2021-04-14 at 09.43.45.png

I would prefer not to setup a different DNS provider or sign into a VPN on all my devices to avoid this behaviour.

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Gareth_L
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Re: Unable to disable Advanced Network Error Search

Hello arismatic

Sorry to hear about the advanced network error
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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