on 22-07-2022 13:36
Hi. I am asking on behalf of my grandma. We are unable to connect to her Virgin media hub 3.0. The network is showing on the list to connect, but is unable to connect to the network. We have tried rebooting and resetting the router but nothing has changed. Would you be able to help?
on 22-07-2022 13:39
on 22-07-2022 13:41
It doesn’t give me the option to put a password in. It automatically tries to connect to network. But does not successfully connect
on 22-07-2022 13:50
Which network are you trying to connect to?
it should be something like VM12345678 - as shown on hub sticker with password
Check you’re not trying to connect to ‘Virgin Media’ (that’s the public hotspot)
on 24-07-2022 17:00
Hi BRADLEY17,
Thanks for your post and welcome to the forums. It's great having you on board with us in the community.
I'm sorry to hear that you're having an issue connecting the Hub via WiFi.
When going in to the settings of your device and searching for the network, make sure you are connecting to the name on the Hub. When clicking on the name, it should give you the option to connect by entering a passphrase. If it doesn't then this could mean one was entered previously. You should forget the network and then try to re-join.
Keep us posted on how you get on.
Thanks,