I have an issue with connecting WhatsApp using Wifi. WhatsApp clearly works on 4g with my iPhone 6 (ios device) and also works using 4g with some of my family members android devices. I have contacted virgin media to see if there is any faults with the network connection, however I have a full connection from virgin media and am able to access the internet with no problem, including android devices. I just cannot seem to connect to WhatsApp using Wifi, it works perfectly fine on 4g mobile data and. My family friends have a different network provider (plusset, sky) and have no problem connecting to WhatsApp using their wifi. I would be delighted if anyone knew about this issue?Thanks
Thanks for posting and welcome to the community, nice to have you on board
Strange that you're not able to access Whatsapp on your iPhone when using your Virgin connection, I'm not aware of any fault that might cause problems, do you get any error message or are any other apps affected that you've noticed?
Both myself and my wife seem to have the same problem. She has an iPhone 6s and I have an IPhone 6. Since about a week or so whatsapp doesn't work on virgin wifi. Works on 3G/ 4G, have tried re installing whatsapp, rebooting phone and router to no avail. We were both on IOS 2, the missus tried updating to the latest (9.3.1) - still not working.
Doesn't work as in cannot receive or send messages whilst on Wi Fi. Bizarrely cannot access the Whatsapp site on the web as well. Every other site is fine!!! I've also discovered now that it doesn't work on any wi Fi connection. So not a virgin problem. But would really appreciate any help.... It's as if the phone is preventing access to the Whatsapp server...
After spending hours trying to solve this problem (Virgin even sent me a new router) I found that Virgin Media Web Safe was set to block Internet chat applications. I logged onto Web Safe and unblocked internet chat applications in Child Safe. Problem solved immediately. For information on logging in to Web Safe, see How to use Web Safe on the Virgin Media customer support website. With thanks to my internet guru for suggesting this solution.
Iv had virgin in for now 4week very poor speed meant to have up to 100 and my our 2 samsung phones and samsung tablets arent even reaching 20 most times it 4-7 cant use whatsapp what so ever and youtube is buffering rang up so many times then engineer finially came out said there was nothing wrong and change the router..what is the point of paying for internet you can barely use