Engineer came round yesterday and installed broadband and TV, so I'm using Virgin's services for the first time.
Netflix just doesn't want to load using Virgin's internet connection, it just stays on the logo with the loading icon. I tried it on the Virgin channel + red button, tried it on PlayStation 3 + 4, laptop, mobile phone and tablet or web browser at Netflix's own website.
It's definitely not a problem with the Netflix account since I can stream and download onto the same mobile and laptop mentioned above using WIFI at work.
Even if I have the app already on and then connect to Virgin's network, streaming times out or the download doesn't start.
All other streaming services that I know of like youtube and twitch does work though.
I message customer service the other day and unfortunately I wasn't at home to go through the process with them. They suggest doing a pin hole reset so everything goes back to factory settings. I will do this on my day off just in case the passwords reset and I don't know them.