Unable to connect hp printer

[Anderton]

Hi, just had hub5 installed. Every device connects no problem to the Wi-Fi other than my Hp deskjet printer.  I have deleted it off

my computer and re-installed and still says incorrect password although correct.  Any suggestions 

[jbrennand]

It may be something to do with the Hub5 having the Wifi 6 protocol (802.11ax) rather than the Wifi5 one the printer is expecting (802.11ac). One or two people have posted similar issues. Search the forum or someone else might know the solution.

I would rename the 2.4 & 5 GHz SSID's so they are separate and you can connect the printer just to the 2.4 and see if that helps

[Anderton]

Thanks for update.  I’ll keep searching as I’m not comfortable doing what you’ve suggested.  I’ll probably break it altogether 

[Adduxi]

If you don’t want to split the SSID, as a test just disable the 5Ghz WiFi signal. Try the printer and if it works you will have to rename the 5Ghz SSID as suggested by John. 
The WiFi band is easy to disable and re- enable as it’s only a tick box. 

[Zoie_P]

Hi Anderton, 

Thank you for your post, how is it looking since your post? Did the advice from @jbrennand and @Adduxi help?

Zoie

[Tudor]

Any ‘playing about’ of the settings in any VM hub can be easily remove and set back to the shipped state by doing a pin hole reset of the hub. It’s not rocket science.

[Adduxi]

Even a pinhole reset is a step too far for some. 😊