POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
I've been on the WhatsApp chat and realised I need a proper techy to help me I've had issues since installation and have followed demands for a reboot more times than I can remember.Issue is... my devices tend to skip between pods, or remain connecte...
I am having a great deal of difficulty securing the automatic compensation that I believe I should be entitled to for a loss of service for 38 days from 23rd January to the March 2nd this year.I have spoken to the VM team on multiple occasions via th...
Early February, I noticed after trying to log into a few online accounts and TV services was showing an incorrect location. After wasting my time, spending all day, speaking to Virgin Media customer services & technical support I was unable to get t...
I want to raise concerns about cabling works in my street but it seems impossible to find a number or email address to contact. I am not a Virgin Media customer. I tried the customer service number but the person was unable to help. Can anyone help?
Hi all hope you are all well. So I have 1gig and hub5. I am getting 100s of pre rs errors on my 3.0 down stream channels it's only been up for less than 2 days since last reboot.From 300 to 1300 across all channels.But no post rs errors. Can you tell...
the technician said my power levels are not perfect but it will do. he put a 3db attentuator on gaming feels sluggish, if i restart the hub it feels more responsive but after 24 hours it feels sluggish again.
Hi folks, We've been with virgin now for 3 weeks and so far it hasn't be a wonderful experience.both myself and my wife work from home so rely on a good speedy connection, so when virgin announced full fiber was in our area, we jumped on it. We expec...
I have a Hub 3 and a set of pods, all VM standard config - 2.4 and 5 GHz on same SSID etc. I noticed that our Fire TV was often buffering even though it's right next to the hub, and video calls on laptops often drop connection even though signal stre...
After buying a new iPhone 15 I tried to access my national lottery app this evening and get the following message (see pic). I have never had parental controls on & have double checked this. Up until I got my new phone I could access the app easily w...
Last 2 hour my Wifi speed is not high I check it to the different tool to calculate its speed but these tools not provide me accourate result Please provide me the correct information about the speed checker which is best
