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Very Insightful Person
Very Insightful Person
Message 11 of 11
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Re: Unable to access sites

@Ness1 wrote:

Thanks that’s about as far as I get. I can’t enter the site after declaring “I am not a robot”. The page is just frozen and nothing happens 😞 


that being the case you may need to make contact with Akamai via their community forums (perhaps using your mobile data?). They should be able to tell you why your address has a low reputation which should point you in the right direction for finding the culprit.

It is possible that you have inherited an IP address from another VM user that had the low rep and it's nothing to do with something on your network.. if that's the case, then Akamai can restore the reputation and everything will start working again.. if it is because of something you're doing though, or because you have an infection on your network, then it will drop again at some point in the future...