Two hub numbers?

[jayess]

An engineer came and replaced our hub. He commented we were still connected to our old hub number as well (from our last hub replacement not so long ago). He fixed that but now I notice when going to connect to new hub I can still see our old hub number (2nd hub) as well as new one. The engineer seems to have removed connection to 1st hub number but now I can see 2nd and third when connecting. Do I need to get them back to fix this? Our signal isn’t as good as it was any more. It gets worse every time they change our hub 😢.

I hope someone understands what I’m trying to say 😁.

[g0akc]

What do you mean by hub number?

Do you mean wireless network name (SSID) - like VM12345678 ?

Do you have any boosters or pods?

[jayess]

Yes sorry I do mean wireless network name. Yes I have a booster and I haven’t reset it yet. Is this causing my problem?

[jem101]

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@jayess wrote:

Yes sorry I do mean wireless network name. Yes I have a booster and I haven’t reset it yet. Is this causing my problem?

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Yes it is, it is still broadcasting the old wireless network name but isn’t connected to the new hub. If a device ‘remembers’ the old name it will connect to it OK but can’t get any further.

[g0akc · Accepted solution]

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@jayess wrote:

Yes sorry I do mean wireless network name. Yes I have a booster and I haven’t reset it yet. Is this causing my problem?

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That's what I expected - as stated, that will still be giving out the details of your old hub, but without a valid connection.  Phones and other devices will be trying to use it.

You need to reset it so it is associated with your new hub and only gives those new details.

[Tudor]

The SSID name setup initially in your hub is a default one. No way do you have to use this. Far better to set it to something  more memorable. like 'myhome' then is you change hubs you just change the SSID name on the new one and do not have to do anything to your devices. 

[jayess]

Thank you!

[g0akc]

You can always give the new hub the old hub SSID and password - saves changing it on every device - but may cause confusion later.

[jayess]

Thank you

[jayess]

Thank you