As you can see, the "no" radio button is selected. I've tried switching it to yes, then switching it to no. But it doesn't make a difference. When I try to browse to a non-existent page, you hijack my session.
I do not require this service from you. Please tell me how I can permanently opt-out of it. This only started happening today.
UPDATE! After several months of investigating my complaint, Virgin have said that they cannot turn off Advanced Network Error Search.
They offered to terminate my contract with no penalties. Instead, I asked them for a Deadlock Letter - which they are providing - and I'll be informing the Dispute Resolution Service - https://www.cedr.com/consumer/cisas/
I'll keep this updated as the case goes on. If anyone has managed to get Virgin to fix their DNS opt-out, please let me know.
Wow you got £300 compensation without showing any quantifiable losses... crazy..
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi