Trying to get broadband

[14threlfallj]

Hi, 

I have recently moved into a new house and unfortunately the old tenants also have virgin media, they have unfortunately not canceled there plan and so cannot start ours, I was hoping anyone can offer any help in how I might be able to start getting WiFi, 

Thanks, 

James

[VM-Jon]

Hi @14threlfallj 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon