I called through on telephone line 150 and after approx 45 mins spoke to an assistant, potentially not in the UK. I asked if I could arrange for my modem to be moved, and I was informed it was Ok for me to move it myself from an upstairs to a downstairs room, moving the cable from the outside of the house to a different room on the ground floor. This would save me £99. Is this ok to do? I asked for confirmation email and haven't got my hopes up. Please help. Thanks,
If you're looking to move the Hub or wanted to move the set top box provided by Virgin Media this would have to be done by one of our engineers to come to your property to perform this action. The cost of this service is a standard £99.00 call out fee
I've responded to another thread you've created on this point but I'll repeat, we will need to perform this action for you at the price of £99.00 if the equipment and cabling has been supplied by Virgin Media, if this were your own equipment / cabling then you would be able to do with this as you wish.
If you haven't already booked in for this appointment - classed as a 'Special Request Order' I would be happy to take this to PM and book it in for you, once data protection has been passed.
Drop me a response below and I'll take it from there
Ah yes, I can see that on the website verson now apcyberax, thank you.
As we use a programme that allows us to collect posts from The VM Community, Facebook and Twitter, our interface is somewhat different to the website version that our posters use and the merge wasn't evident because of this