on 18-04-2022 12:50
I have received and installed my Superhub 5 which VM offered me. There's a lovely box for retuning my old equipment but no label. Virgin's advice is totally confusing. Do I or do I not have to return my Superhub 2? Why do Virgin Media make it so confusing? I have asked for a return label and it seems Virgin will be sending me a box - but in this process they never asked what kit i was returning. So, am I wasting my and Virgin's time by returning it? What a pantomime over such a simple issue if Virgin could be bothered to make a simple statement.
Answered! Go to Answer
on 20-04-2022 16:44
on 18-04-2022 13:18
I would be surprised if VM wanted an obsolete piece of equipment back
on 18-04-2022 13:20
I agree - but it doesn't explain Virgin's lack of a clear statement
on 18-04-2022 14:36
on 20-04-2022 14:47
Thanks for raising your concern fred52,
Welcome back to the community!
May I ask have you been advised to return the equipment?
If not then the link @jbrennand has placed will be able to locate where you can send the equipment for recycling.
Finally was it just the Hub that has swapped?
Thanks,
on 20-04-2022 14:50
Just the hub. It came with a genetic leaflet that gave a recycle web address. That link said nothing about Superhub 2 - hence the confusion
on 20-04-2022 15:32
on 20-04-2022 15:40
Thank you
on 20-04-2022 16:44
on 20-04-2022 18:04
Thank you - a nice straightforward answer! 🙂
I wonder why the shipped Hub 5 - or veraioue messages from VM - didn't contain a nice simple statement like that!?