Totally confusing recycling policy and process for Superhub 2

[fred52]

I have received and installed my Superhub 5 which VM offered me.  There's a lovely box for retuning my old equipment but no label.  Virgin's advice is totally confusing.  Do I or do I not have to return my Superhub 2?  Why do Virgin Media make it so confusing?  I have asked for a return label and it seems Virgin will be sending me a box  - but in this process they never asked what kit i was returning.  So, am I wasting my and Virgin's time by returning it?  What a pantomime over such a simple issue if Virgin could be bothered to make a simple statement.

[jb66]

I would be surprised if VM wanted an obsolete piece of equipment back

[fred52]

I agree - but it doesn't explain Virgin's lack of a clear statement

[jbrennand]

Any help here?

https://www.virginmedia.com/help/return-or-recycle-equipment

[Kain_W]

Thanks for raising your concern fred52,

Welcome back to the community!

May I ask have you been advised to return the equipment? 

If not then the link @jbrennand has placed will be able to locate where you can send the equipment for recycling.

Finally was it just the Hub that has swapped?

Thanks,

[fred52]

Just the hub.  It came with a genetic leaflet that gave a recycle web address.  That link said nothing about Superhub 2 - hence the confusion

[jbrennand]

I will ask and see if they still want them back or not... they do "oscillate" 🙂

[fred52]

Thank you 

[BenMcr · Accepted solution]

Virgin Media only want the Hub 3, 4 and 5 back. Older Super Hubs don't need to be sent back.

[fred52]

Thank you - a nice straightforward answer! 🙂  

I wonder why the shipped Hub 5 - or veraioue messages from VM - didn't contain a nice simple statement like that!?