Too many devices

[Birginuser1112]

Hi I'm looking to replace my router I have the superhub 2 - how do I get one of the new superhubs? Had it for 5/6 years now. As soon as there are soonmany devices in the network DHCP stops working.

[jbrennand]

VM have a Hub supply issue at the moment so are only swapping out faulty Hubs - and even then they are reissuing refurbished SH2's - so no guarantee there. Many people say the Hub3/4/5 is in reality no better (gamers especially).

I still have the SH2 - but it has always been in modem mode and I have my own better quality router and wireless equipment - and never have any issues - that is something you might like to consider?

How many devices are you connecting on ethernet cables and how many on wifi ?

[Kath_F · Accepted solution]

Hi Birginuser1112, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear that you are having an issue with your Hub. 

Taking a look at the Hub stats, you appear to have an issue with prolonged signal levels being out of the optimal range. We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. They will be able to check the hub over and if a replacement is needed - they can arrange this for you. 

I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks,

[Kath_F]

Hi Birginuser1112,

Thanks for coming back to via private message with your information.

I have booked you in for the next available appointment. We cannot confirm the appointment time slot, so to view this please sign in to My Virgin Media here: My VM Just go to My Account > Track your orders. You can also view this in the My VM app.

Please ensure that someone over the age of 18 is at the property for the time the engineer is there. 

If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. 
Lets us know how the appointment goes. 
Take care.