on 06-06-2021 09:47
I've had to change my laptop last week but for some reason though its connected to the WiFi, I'm not accessing any sites at all as though I'm not connected.
Can anyone help?
Answered! Go to Answer
on 11-06-2021 21:22
Thanks everyone.I got the problem resolved. Needed to go into Device Manager and uninstall a Realtek driver.
It's working perfectly now.
Cheers all.
on 06-06-2021 10:57
Does it do the same if you connect via cable for testing ?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
06-06-2021 13:15 - edited 06-06-2021 13:17
Hi Adduxi. I haven't been able to try with an Ethernet cable as yet, I seem to have misplaced it so need to buy another but the only way I can connect at the moment is tethering to my phone via cable. Funny enough I was by family yesterday and managed to connect to their WiFi with ease.
on 08-06-2021 09:51
Hi @Rician,
Welcome to the forum page and thanks for posting this on here.
Sorry to hear you're having some issues but we can certainly help with this.
Have you been able to get an ethernet cable yet? If so have you tried using it and does this improve anything at all?
Is it just your laptop that struggles to load up websites or any other device?
Please do let me know.
Thanks
Sasha - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
on 08-06-2021 10:17
check that the dns settings (in the wireless network properties) haven't been manually configured - if they are manually configured, change it to automatic..
10-06-2021 10:54 - edited 10-06-2021 10:56
Hi Sasha,
Thanks for the welcome.
It's an HP probook so doesn't allow for ethernet cables unfortunately. Just the laptop, all other devices work well
10-06-2021 10:55 - edited 10-06-2021 10:56
Hi sophist. I've checked and it's already set to auto.
Thanks for the guidance though.
on 10-06-2021 13:58
Hi Rician,
Thanks for coming back and for the updates, have you had a look on the manufacturers forums to see if anyone else has the same issue?
I have had a quick Google and see thee are a few discussions around the same issue, I advise having a look there as everything else works OK it has to be a device issue other than your connection.
Regards
Paul.
on 11-06-2021 07:25
Thanks Paul. I'll have another look and hopefully find a fix.
on 11-06-2021 21:22
Thanks everyone.I got the problem resolved. Needed to go into Device Manager and uninstall a Realtek driver.
It's working perfectly now.
Cheers all.