on 09-07-2021 19:30
Hi all, I'm having issues with my broadband connection, at least 2 weeks now. I'm supposed to have a 100 Mbps connection, but I'm getting only 6-14 at all times. Some other times I can't even get a webpage to load. About a week ago I managed to chat to someone from Virgin, I went to 192.168.0.1 and changed a couple of settings as per their instructions but the situation didn't get any better.
I have currently passed half an hour with the BOT and I'm currently waiting for over half an hour to be connected with someone.
I was wondering if anyone can help with the issue, either by solving or telling me how to get in touch with a technician.
TIA,
George
Answered! Go to Answer
on 10-07-2021 14:27
on 09-07-2021 19:41
on 09-07-2021 19:44
on 09-07-2021 19:48
09-07-2021 20:55 - edited 09-07-2021 21:20
I’m not at the house at the moment, however I checked the speed with a laptop, sitting in front of the hub (Hub 3) and I got 102Mbps. At the same time, the speed on my computer upstairs was 14Mbps. So it seems that even when I have a correct speed, I lose most of it upstairs.
Although this may make sense, it doesn’t. I’m with Virgin almost 3 years, having my computers and the hub on the exact same places but I never had issues with the WiFi signal. It seems that somehow it has become really weak and I can’t get a decent speed upstairs.
I think I have an old WiFi repeater, I’ll try to use it and see how it goes.
Nevertheless, my internet speed is not stable, regardless of the WiFi.
Update: I just checked the speed upstairs twice (wifi) and it was 61Mbps and 74Mbps. So, as I said, it seems that the WiFi is unreliable.
on 09-07-2021 21:15
I just checked the settings and the Hub is connected on 2.4 and 5 GHz. Also, there's 6 devices connected wirelessly in total, but no more than 2-3 are used simultaneously at any given time.
on 10-07-2021 14:27