This is the last straw with virgin! Honestly I can’t believe a company can be this incompetent when it comes to their products and service. Today my internet just stopped working again. I’ve followed every single step I can find on the website to fix the problem but I end up in an a loop of running diagnostics and the. “Did that work” questions, only then to be redirected to the “running tests” again, finally locking me out completely as only 6 tests can be run. Seriously who the hell designed this UX?!
On my iPad I now have a screen popped up saying welcome and asking me to sign into my hub. So I enter my password (which is the one on the sticker as I’ve reset to factory settings) and all I get is “the password you entered is incorrect”. I’ve literally never changed from the default password. There is just too much to complain about with virgin and honestly I can’t believe how frustrating they are to try and get any useful information from. Disgraceful to be paying £130 a month for this, absolute joke!!
are you entering the admin password and not the WiFi password that is also stickered on the base?
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi