The Virgin Media App says my hub is not connected to the internet
I'm trying to link the app to my Superhub. The app asks for the Settings password, which I enter, and then a red progress bar appears. (If I enter an incorrect Settings password, the app recognises that it is incorrect.) After the bar has progressed a quarter of the way, a message appears saying there is trouble setting up because the "Hub doesn't seem to be connected to the internet." But it is. My current speed is 110 Mbps.
I'm on the correct network; the app tells my I'm connected to secure WiFi and shows the correct network name.
Re: The Virgin Media App says my hub is not connected to the internet
Hopeless. It took 50 minutes, including tediously filling in forms with my info, then all they could suggest was rebooting the Hub (which I'd already done). Predictably, that didn't work. They then suggested a factory reset. I declined. If their app won't work with a changed settings password, then the app isn't worth using.