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Thearchitect93
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Message 31 of 34
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Re: Terrible intermittent connection on all devices

It's been 2 years of horrible connection issues. My hub loses all connection between 5 and 15 times a day for between 5 minutes and 5 hours. I've spoken to technical support over 50 times. I've had 13 or 14 engineers to my property. I've had 4 separate new routers installed. I've had my cabinet worked on and a full re-pull has been carried out. Still my router is losing connection. The last 3 people I've spoken to have said things like "what do you want me to do?" very rudely and also told me that the services are all working 100%. What can I do? Is there any solution where someone takes responsibility or doesn't talk to me like I'm lying? I've handed over 1000 pounds to virgin and so far they haven't earned a penny. If this was the other way around I'd be arrested for theft or fraud.

I won't be ignored or go away.

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Message 32 of 34
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Re: Terrible intermittent connection on all devices

Hi Thearchitect93,

 

Thanks for getting in touch, I am sorry to see you have continued having trouble with your connection.

 

I have taken a look and I can see some intermittent FECS (noise on the line) which is not currently breaking any thresholds. I can also see an issue with T3 timeouts.. I would like to get an engineer out to take a look at this for you.

 

I will pop you a Pm to get this arranged. Keep an eye out for the Purple Envelope top right hand corner.

 

Speak to you soon.

 

Emma

 


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Thearchitect93
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Message 33 of 34
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Re: Terrible intermittent connection on all devices

Virgin Media are still completely useless in resolving this issue and have no idea or explanation why I have had little to no connection for many years. They also are refusing to refund me my money. This is a scam.

If I didn't pay you, you'd be quick to sort out that issue, right?

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Message 34 of 34
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Re: Terrible intermittent connection on all devices

Hi Thearchitect93, 


Many thanks for getting back in touch, I was beginning to worry you were not receiving my messages, the last of which was sent on Wednesday morning.

 

I will take a look at the PM you have sent across to me and take another look at the connection. 

 

Speak to you soon. 

 

Emma

 

 

 

 


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