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Terrible customer service

Jakkir23
Joining in

Virgon is the only providerno can have in my area.  Honestly can't wait for someone to be able to provide bb.

I have complained so many times about the drop out in connection..  absolutely  sick of it. Rude workers and managemt cannot resolve.anything.. I work from home and often have to tether off my phone to get a connection.which is not.ideal.

I've.had enough but have to stay and they know as I cannot.get any other connection in the area

1 REPLY 1

japitts
Very Insightful Person
Very Insightful Person

What's the problems you're having? And are they on wired or wireless connections?

As a starter for six...

1: Let's get all your modem stats.. Goto to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) but don't log in. Click on "router status", and copy & paste the data from each of the tabs.

2: If you haven't already, please setup a Broadband Quality Monitor and post a link to your live graph. It monitors your connection 24/7 and provides excellent diagnosis of any underlying issues.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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