Terrible broadband bandwidth and signal dropouts

[FreddieHatterz]

I upgraded to the 1Gb broadband and the Hub 4.0... went well for a while, then it started dropping out, killing my vpn as well as giving truly terrible bandwidth.

The laptop is direct connected by Cat6 cable to the hub so the dropouts weren't due to WiFi, the WiFi however has become appallingly slow

Virgin engineers have been out, replaced all of the connectors,  replaced the Hub 4.0 and even moved me to a different port in the relay box outside ... still the same

Tried to fix the WiFi by trying to set to manual rather than dynamic but was still atrocious as can be seen below .. has anyone else seen this issue?

 

[FreddieHatterz]

3.0 Downstream channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	411000000	4.199997	37.636276	QAM256	1
2	419000000	4.400002	38.605377	QAM256	2
3	427000000	5.000000	38.605377	QAM256	3
4	435000000	4.800003	38.605377	QAM256	4
5	443000000	4.699997	38.605377	QAM256	5
6	451000000	4.599998	38.605377	QAM256	6
7	459000000	5.099998	38.983261	QAM256	7
8	467000000	5.400002	38.983261	QAM256	8
9	475000000	5.199997	38.605377	QAM256	9
10	483000000	5.199997	38.605377	QAM256	10
11	491000000	5.300003	38.605377	QAM256	11
12	499000000	5.300003	38.983261	QAM256	12
13	507000000	5.400002	38.605377	QAM256	13
14	515000000	5.099998	38.605377	QAM256	14
15	523000000	4.599998	38.983261	QAM256	15
16	531000000	4.800003	38.983261	QAM256	16
17	539000000	4.800003	38.983261	QAM256	17
18	547000000	5.300003	38.983261	QAM256	18
19	555000000	5.400002	38.605377	QAM256	19
20	563000000	5.300003	38.983261	QAM256	20
21	571000000	5.199997	38.605377	QAM256	21
22	579000000	5.099998	38.605377	QAM256	22
23	587000000	5.099998	38.983261	QAM256	23
24	595000000	4.699997	38.605377	QAM256	24
25	603000000	4.599998	38.605377	QAM256	25
26	611000000	4.099998	37.636276	QAM256	26
27	619000000	4.199997	37.636276	QAM256	27
28	627000000	4.199997	37.636276	QAM256	28
29	635000000	3.700001	37.355988	QAM256	29
30	643000000	3.599998	37.355988	QAM256	30
31	651000000	3.700001	37.355988	QAM256	31

3.0 Downstream channels

Channel	Lock Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	37.636276	0	0
2	Locked	38.605377	0	0
3	Locked	38.605377	0	0
4	Locked	38.605377	0	0
5	Locked	38.605377	0	0
6	Locked	38.605377	0	0
7	Locked	38.983261	0	0
8	Locked	38.983261	0	0
9	Locked	38.605377	0	0
10	Locked	38.605377	0	0
11	Locked	38.605377	0	0
12	Locked	38.983261	0	0
13	Locked	38.605377	0	0
14	Locked	38.605377	0	0
15	Locked	38.983261	0	0
16	Locked	38.983261	0	0
17	Locked	38.983261	0	0
18	Locked	38.983261	0	0
19	Locked	38.605377	0	0
20	Locked	38.983261	0	0
21	Locked	38.605377	0	0
22	Locked	38.605377	0	0
23	Locked	38.983261	0	0
24	Locked	38.605377	0	0
25	Locked	38.605377	0	0
26	Locked	37.636276	0	0
27	Locked	37.636276	0	0
28	Locked	37.636276	0	0
29	Locked	37.355988	0	0
30	Locked	37.355988	0	0
31	Locked	37.355988	0	0

3.1 Downstream channels

Channel	Channel Width (MHz)	FFT Type	Number of Active Subcarriers	Modulation (Active Profile)	First Active Subcarrier (Hz)
41	96	4K	1880	QAM4096	728

3.1 Downstream channels

Channel ID	Lock Status	RxMER Data (dB)	PLC Power (dBmV)	Correcteds (Active Profile)	Uncorrectables (Active Profile)
41	Locked	36	-1.2	182815911	660