Terrible Virgin Media service - London N1

[Alex5276]

Hi,

I have been a user of Virgin Media for probably 10 years and over the past 6 months, the service has massively deteriorated with intermittent disconnections and countless engineers trying to solve the issue. 

I have been experiencing a lot of disconnections, sometimes the router would go offline for days (lights all green) on the router and access denied on the router's page.

Multiple engineers came to the house and suggested there was an issue with the attenuator and also changed the box recently. The last engineer who came to the house had troubles to sync the box with the network and suggested the difficulty was coming from bad cabling outside the street and suggested that if the issue was reoccurring, Virgin Media would need to send a specialist team.

The problem happened again a few weeks ago with some disconnections (sometimes for hours). I got in touch with people on this forum who suggested 'everything was looking correct' which is not true. It was not looking fine at all. Today, i have experienced 2 disconnections and after following recommendations from Paul on the private message to use the pin hole to reset the hub, now my internet is completely gone again.

Look, i dont want to spend my entire life on this forum but Virgin is the only supplier of fast internet. Hence why i am still debating here rather than going to BT network. Please do something good and send a proper team over to have a look at the situation outside my house. This is not sustainable and we cant keep sending engineers to 'fix' temporarily the problem.

Thanks.

A customer who cares.

[Alex5276]

[jbrennand]

Thats a nice BQM - no evidence of issues there,

Can you do this
_________________________________________

Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return.
If you have a Hub4 or 5 then login on the first page up. If you have an SH2 or Hub3 - dont log i just click on the “router status” icon/text at bottom-middle (Hub3) or top/right (SH’s) of the Login page.

Then Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts