Like others on here I have had incredible issues when moving my wi fi to my new house.
in short I have been waiting since January and my install has now been cancelled at the last minute 6 times - it’s now April and I’ve been waiting 3 months.
when I phone I get a call centre who just push me from person to person and give me all the promises but no action.
Been a customer for 12 years and I e been told they are waiting on council permissions but this is not true as council have no records and no permissions are required. I’m so frustrated - and my kids and I are paying over £100 a month each on 4G.
Today I was 3 hours on the phone to four people and there seems to be a complete lack of communication between departments and no leadership, cohesion or willingness to assist customers.
it’s just dreadful and I feel like just throwing in the towel to be honest.
No one ever calls back or assists and I just get sound bites and disingenuous apologies. I just want my wifi and tv installed and I don’t think it’s too much to ask. Three full months of complete incompetence from Virgin I’m afraid to say.
The systems within Virgin appear to be fractured and it needs looked at by someone as I can see from this forum I’m not alone.
[MOD EDIT: Subject title changed for clarity]
