Hi all,
New on here, I've looked all over Google to no avail.
My mother-in-law has a main 360 box and 2 other (slave?) boxes. However, her coverage is rubbish in her extension and upstairs. At the time, Virgin weren't giving out their mesh (pods) so we bought her one, a Tenda. We plugged it in, named WiFi the same SSID as the old WiFi to avoid having everyone change their device settings. We then turned the Hub4's WiFi off to avoid any confusion.
So far, so good. Everyone has great coverage in all the rooms: upstairs, extension, back garden, driveway (for their electric car charger).
However, when they try to watch recording, their TV Go apps say that they're not at home and the other 2 boxes won't play the recordings either.
So far, I've tried connecting the main TV box directly to the main Tenda mesh hub via ethernet and wirelessly. That worked for a bit, then the same message about being at home and connecting to the same SSID as the main TV Box.
Yesterday an engineers came yesterday and basically turned back on the WiFi on the Virgin Hub, and plugged the main TV box into it. Essentially, if you're connected to the mesh, no TV Go, if you're connected to the main Virgin Hub 4, then it works.
Today, we basically turned the WiFi back on the Virgin Hub, disconnected and unplugged the Tenda mesh, and connected the TV box into the Virgin Hub. It now works, but of course the internet coverage is rubbish upstairs and in the extension etc.
I'm hoping soneone can help me on here, I've looked all over google and there's nothing specific.
Is there something I'm missing? There's aren't many setting in the Tenda App.
Would changing the SSID of the mesh help? So there's the main Hub 4 for TV Go (with its poor coverage) and the mesh for everything else?
Would getting Virgin's mesh/pods help?
I'm at a loss 😔
Any help would be appreciated.
FYI, I'm not at their house at the moment. I'm their sort of 'trouble-shooter' guy.
Thanks in advance!
