Menu
Reply
  • 4
  • 0
  • 0
Jojo101
Joining in
733 Views
Message 1 of 7
Flag for a moderator

Telly Tablet not connecting

Hi

My telly tablet won’t connect to WiFi. It keeps stating authentification problem with the WiFi. However, the router is working fine as other devices are connected.

I’ve rebooted several times forgotten the WiFi info without luck. 

Otherwise the tablet is working fine. 

At a loss as to how to remedy. 

Any suggestions?

0 Kudos
Reply
  • 9.43K
  • 978
  • 1.48K
jbrennand
Alessandro Volta
712 Views
Message 2 of 7
Flag for a moderator

Re: Telly Tablet not connecting

What Hub model do you have?  Is the Tablet a 2.4GHz network only device?  If so, is that network "switched off" in the Hub ?  If not, do other devices connect ok on the 2.4 network?


--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
  • 4
  • 0
  • 0
Jojo101
Joining in
706 Views
Message 3 of 7
Flag for a moderator

Re: Telly Tablet not connecting

Hi

I’ve checked on the bottom of the hub. It says it’s Hub 3.0. I’m not sure about the other info you e asked about? How do I check? 

Thanks for replying. 

0 Kudos
Reply
  • 4
  • 0
  • 0
Jojo101
Joining in
702 Views
Message 4 of 7
Flag for a moderator

Re: Telly Tablet not connecting

The tablet used to connect. But it hasn’t recently. I’m not aware of any changes. 

0 Kudos
Reply
  • 9.43K
  • 978
  • 1.48K
jbrennand
Alessandro Volta
696 Views
Message 5 of 7
Flag for a moderator

Re: Telly Tablet not connecting

The TT does have 5GHz connectivity it will also have a "factory reset" option - like the pinhole reset on the Hub - might be worth doing unless you have a lot of things stored on there - they will be wiped to the state it was in when you first got it.


--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
  • 4
  • 0
  • 0
Jojo101
Joining in
654 Views
Message 6 of 7
Flag for a moderator

Re: Telly Tablet not connecting

Have had to reset tablet, but thanks, not sure why I never thought of that. 

Working now. Thanks. 👍

0 Kudos
Reply
  • 10.32K
  • 281
  • 591
Forum Team (Retired) Emma_E
Forum Team (Retired)
614 Views
Message 7 of 7
Flag for a moderator

Re: Telly Tablet not connecting

Hi Jojo101, 

 

Thanks for keeping us updated it sounds like you are all up and running now. 

 

If you need any help in the future the team here and our lovely forum users will always be happy to take a look for you. 

 

All the best

 

Emma


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply