Technical issue - slow speeds

[xlesleyx]

Hi,

I was on 100mb, doubled to 200mb through Volt. The speeds I am currently getting are around 50mb wifi and 70 if I connect through ethernet. 

I have done numerous pinhole resets as advised by Twitter team, still the same.

I have tested the equipment via website and the App, website says '! Broadband Issue. The hub is online but may not be working fully.'

App says '! Broadband Issue - !  We think there's a technical issue.'

I've been in touch with 'the team' on 4th November, she sent some signals to the hub that have made no difference. She then said there is an issue in the area. I checked service status online yesterday, there are no area issues, I even rang the service status line and again no issues. I am just being passed from pillar to post.

Twitter team advised posting here as they cannot access the account.

Thanks in Advance.

[MOD EDIT: Subject title changed for clarity]

[-tony-]

the important speed is the wired one - what are you testing that on - needs to be a pc or laptop with a gigabit card and using a cat5e cable or better

but log into the hub and post the config info to make sure the speed increase has gone through

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the config figures - to see those press on the grey buttons/boxes labelled - configuration
if its an earlier hub button is top right

[xlesleyx]

Hi, 

Thanks for responding. I'm on a laptop and using a cat5 ethernet cable when I test it wired using the samknows speedtest.

I have looked at the stats previously but its double dutch to me and now when I try to access 192.168.0.1 it comes up with a site not secure and a totlly different look page to what I was getting before, i'm not able to just click router status as I was previously, It isn't there and I don't want to enter sensitive details on the page.

I'll see if i can add a pic. Sorry about the size!

[-tony-]

---

@xlesleyx wrote:

Hi, 

Thanks for responding. I'm on a laptop and using a cat5 ethernet cable when I test it wired using the samknows speedtest.

I have looked at the stats previously but its double dutch to me and now when I try to access 192.168.0.1 it comes up with a site not secure and a totlly different look page to what I was getting before, i'm not able to just click router status as I was previously, It isn't there and I don't want to enter sensitive details on the page.

I'll see if i can add a pic. Sorry about the size!

---

you need to upgrade your cable to cat5e or better - cat5 is not good enough for anything over 100

the page you see is just the start page - click on english then next and follow the prompts - you get that page on a new hub or a full reset can bring it up - once you have logged in once you should not see it again

[xlesleyx]

Thanks for the info.

I've just ordered a cat6 cable from Amazon. I'll see if that makes a difference and post back tomorrow.

Also thanks for clarifying that the hub page is legit.

[xlesleyx]

Hi,

I have done the samknows speed test with the new cat6 cable and I can get 85mb with it, still not the 200 I should have. I have got the config figures you asked for below. 

I also did another test of the equipment via the app which indicates a technical fault. Do I need to post the router stats?

Refresh data

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt060-b.cm

Primary Downstream Service Flow

SFID	157616
Max Traffic Rate	230000061
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	157615
Max Traffic Rate	22000061
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

[-tony-]

ok that shows you are on 200 so some more figures

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

if its an earlier hub button is top right

what are you resting on - what is the spec of the network card

[xlesleyx]

Thanks Tony, I don't know what my network card is but I am using an Asus laptop with windows 10. My Son has bought a brand new gaming computer and when I got him to do a speed test his speeds are the same.

The router figures are as follows.

Refresh data

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	330750000	-17.4	32	256 qam	25
2	202750000	-15	34	256 qam	9
3	210750000	-15.2	34	256 qam	10
4	218750000	-15.5	33	256 qam	11
5	226750000	-15.4	33	256 qam	12
6	234750000	-16.8	33	256 qam	13
7	242750000	-16.4	33	256 qam	14
8	250750000	-16.7	33	256 qam	15
9	258750000	-17	33	256 qam	16
10	266750000	-16.7	33	256 qam	17
11	274750000	-16.7	33	256 qam	18
12	282750000	-16.4	33	256 qam	19
13	290750000	-16.4	33	256 qam	20
14	298750000	-16.7	32	256 qam	21
15	306750000	-17.2	33	256 qam	22
16	314750000	-17.5	32	256 qam	23
17	322750000	-17.4	32	256 qam	24
18	338750000	-17.5	32	256 qam	26
19	346750000	-18.2	32	256 qam	27
20	354750000	-18.3	32	256 qam	28
21	362750000	-18.7	31	256 qam	29
22	370750000	-18.5	31	256 qam	30
23	378750000	-18.9	31	256 qam	31
24	386750000	-19.3	31	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	32.6	101377	0
2	Locked	34.3	80732	0
3	Locked	34.4	335850	0
4	Locked	33.4	19517	0
5	Locked	33.9	2974	0
6	Locked	33.4	12283	0
7	Locked	33.9	4025	0
8	Locked	33.4	11701	0
9	Locked	33	36040	0
10	Locked	33.3	22083	0
11	Locked	33.4	10532	0
12	Locked	33.9	4663	0
13	Locked	33.9	6110	0
14	Locked	33	44599	0
15	Locked	33	41775	0
16	Locked	32.6	95272	0
17	Locked	32.6	72321	0
18	Locked	32.2	316006	0
19	Locked	32.2	326291	0
20	Locked	31.9	353257	0
21	Locked	31.6	831842	0
22	Locked	31.6	721303	0
23	Locked	31.3	1504985	0
24	Locked	31.1	2309442	0

[xlesleyx]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	51	5120	64 qam	1
2	46200000	51	5120	64 qam	3
3	39400000	51	5120	64 qam	4
4	53700000	51	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[legacy1]

You signal is in the gutter.