TV and Broadband

[michaelvalenzia]

Having problems with TV and broadband for second day running. Status says TV won't be fixed for 5 days! Have had intermittent broadband issues over past year. I work from home and Virgin Media is costing me money! 

Almost impossible to get hold of a real person to assist. Thinking about leaving...

[japitts]

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@michaelvalenzia wrote:

Have had intermittent broadband issues over past year.

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It's your first time posting on here, so what's the issues you've been having with your broadband?

If you explain the problems, then there's a very good chance you can get the necessary help via this forum.

[michaelvalenzia]

Day 3 of no broadband nor TV, less for an hour or 2 each day which is, I presume, to negate having to pay compensation. I work from home and this lack of broadband is costing me money. Of course, trying to get hold of someone to speak to is impossible. 

Terrible service!

[Anonymous]

No need to do a new thread for each day but I do understand that it must be maddening. 

Looks like you are already checking for local issues on 0800 561 0061. 

Keep in mind your right to automatic compensation. 

[michaelvalenzia]

Thanks. Virgin seem to be trying to circumvent compensation by restoring the service for an hour or two each day....

[japitts]

You've still not mentioned what your issues are, beyond being off-service recently.

As far as compensation goes, TV isn't covered only broadband & landline is - and you need to have registered your LOS.

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation