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Rds261189
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TV Go not working

Hi,

My TV go does not seem to be working, I've logged in using details and says something about a sub account which I don't have, can someone look into this please or raise IT ticket

Regards

R SCOTT
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John_GS
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Re: TV Go not working

Hi Rds261189

 

Thanks for posting. My apologies for the delayed reply and the TV Go issues. 

 

The TV Go uses the same log in details as you'd use to sign in to the My Virgin Media online account

 

Are you using the same details?

 

Kind regards,

John_GS
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Rds261189
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Message 3 of 15
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Re: TV Go not working

Yes

R SCOTT
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John_GS
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Re: TV Go not working

Thanks for coming back to me. 

 

Let me PM you now and we'll take things from there

 

Kind regards,

John_GS
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John_GS
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Message 5 of 15
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Re: TV Go not working

Great to hear that the TV Go issue is sorted, what error messages are you getting with the Connect app please?

 

Kind regards,

John_GS
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Rds261189
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Message 6 of 15
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Re: TV Go not working

Already a IT ticket raised for it apparently

R SCOTT
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Rds261189
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Message 7 of 15
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Re: TV Go not working

Hi having problems with TV go app again saying something about sub accounts but I have no other TV go installed.

R SCOTT
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Rds261189
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Message 8 of 15
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Re: TV Go not working

Can someone help with my TV go issue please?  Thanks

R SCOTT
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John_GS
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Re: TV Go not working

Hi Rds261189

 

Sorry to hear of the TV Go issue.

 

Have you got this resolved since posting? Let me know if you need further assistance

 

Kind regards,

John_GS
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Rds261189
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Message 10 of 15
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Re: TV Go not working

Hi

It's not been resolved

Regards

R SCOTT
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