Virgin Media Community

[FAM0422]

Hello VM Family, 

I am having Few T3 errors a day for a while now.

Speed are up and Down but not hitting constant 500 I am paying for. 

Here Is a log and BQM 

HUB is in router mode 3 days now. 

HTML Link
<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/a7ba54ac8deec404fc20cafeb1f6afd384... alt="My Broadband Ping - VM and Velop" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/a7ba54ac8deec404fc20cafeb1f6afd384..." /></a>

Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	402750000	7.1	40	256 qam	30
2	202750000	5	40	256 qam	9
3	210750000	5.3	40	256 qam	10
4	218750000	5.1	40	256 qam	11
5	226750000	5.3	40	256 qam	12
6	234750000	5.1	40	256 qam	13
7	242750000	5.1	38	256 qam	14
8	250750000	5.1	40	256 qam	15
9	258750000	5.4	40	256 qam	16
10	266750000	5.5	40	256 qam	17
11	274750000	5.6	40	256 qam	18
12	282750000	5.6	40	256 qam	19
13	290750000	5.8	40	256 qam	20
14	298750000	5.8	38	256 qam	21
15	306750000	6	40	256 qam	22
16	314750000	6.1	40	256 qam	23
17	322750000	6.4	40	256 qam	24
18	330750000	6.5	40	256 qam	25
19	370750000	6.6	40	256 qam	26
20	378750000	6.8	40	256 qam	27
21	386750000	6.9	40	256 qam	28
22	394750000	7	40	256 qam	29
23	410750000	7.1	40	256 qam	31
24	418750000	7	40	256 qam	32

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	25	0
2	Locked	40.9	17	0
3	Locked	40.3	47	0
4	Locked	40.3	34	0
5	Locked	40.3	30	0
6	Locked	40.3	32	0
7	Locked	38.9	32	0
8	Locked	40.3	37	0
9	Locked	40.3	21	0
10	Locked	40.3	56	0
11	Locked	40.9	18	0
12	Locked	40.3	25	0
13	Locked	40.9	21	0
14	Locked	38.9	26	0
15	Locked	40.3	35	0
16	Locked	40.3	28	0
17	Locked	40.9	24	0
18	Locked	40.9	48	0
19	Locked	40.9	15	0
20	Locked	40.3	23	0
21	Locked	40.3	16	0
22	Locked	40.9	18	0
23	Locked	40.3	29	0
24	Locked	40.3	20	0

[FAM0422]

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400263	45	5120	64 qam	6
2	32600000	44.5	5120	64 qam	7
3	25799978	44	5120	64 qam	8
4	46200000	45.3	5120	64 qam	5

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	6	0
2	ATDMA	0	0	4	0
3	ATDMA	0	0	10	0
4	ATDMA	0	0	3	0

[FAM0422]

Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Network LogTime Priority Description

03/02/2021 13:05:24	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 13:04:33	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 13:04:26	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 07:00:1	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 05:57:55	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 09:30:10	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 06:04:15	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 23:08:31	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 22:27:44	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 21:30:28	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 17:35:51	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 17:35:43	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 17:09:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 15:36:4	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 15:12:8	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 15:11:38	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 15:11:28	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 15:11:24	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 15:11:23	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 15:11:23	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[JitteryPinger]

All is fine apart from speed issues and that's due to congestion within local virgin network with everyone being at home.

Pre RS errors happen its post RS that can be an issue and again that's if they happening in great numbers and constantly.

T3 times outs have been on the rise everywhere and it seems to be related to the congestion issues with everyone working from home and virtual classes

[FAM0422]

Small Graph (500x219 px) - HTML Link

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/a7ba54ac8deec404fc20cafeb1f6afd384... alt="My Broadband Ping - VM and Velop" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/a7ba54ac8deec404fc20cafeb1f6..." /></a>

[JitteryPinger]

Best way to share BQM is via direct links

[FAM0422]

Hey 

Thanks here is a link to my graph I have a constent yellow spiked during the day is that OK?

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a7ba54ac8deec404fc20cafeb1f6afd3841ccca0

[JitteryPinger]

The constant yellow is normal on Virgin connections, the parts where it rises between 8am and 2am is due to usage on the network in the area being high.