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Occidio
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Superhub2 wireless not working but wired is.

My wireless connection keep dropping out intermittently, but my wired in connections always have internet access. When the drop out occurs my wifi is not available on any device and cannot be found. When I restart my hub it all comes back up again.

This drop out happens every few days and is getting frustrating, I have tried calling the help line but they ask to restart and it begins working, which is then taken as fixed.

 

I have tried changing the setting on the router, such as the channel, but what ever I try it happens again in a few days.

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Re: Superhub2 wireless not working but wired is.

More information:

Downstream

  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz) 267000000 275000000 283000000 291000000 299000000 307000000 315000000 323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 17 18 19 20 21 22 23 24
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV) 3.28 3.48 3.30 3.41 3.48 3.39 3.60 3.53
RxMER (dB) 38.26 38.26 38.26 37.94 38.98 38.61 38.61 38.26

 

Upstream

  US-1 US-2 US-3 US-4

Channel Type N/A N/A 2.0 2.0
Channel ID N/A N/A 3 4
Frequency (Hz) N/A N/A 32600000 25800000
Ranging Status Other Other Success Success
Modulation N/A N/A 64QAM 64QAM
Symbol Rate (Sym/sec) N/A N/A 5120000 5120000
Mini-Slot Size N/A N/A 4 2
Power Level (dBmV) N/A N/A 45.00 45.00
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

 

Network Log

First Time Last Time Priority Error Number Description
13/01/2018 15:06:26 GMT 13/01/2018 15:06:26 GMT Error (4) 68010302 DHCP WAN IP - ##########
13/01/2018 15:06:07 GMT 13/01/2018 15:06:07 GMT Warning (5) 66050310 Auth Success - Web login successful.
13/01/2018 15:05:16 GMT 13/01/2018 15:05:16 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
13/01/2018 11:01:53 GMT 13/01/2018 11:01:53 GMT Error (4) 68010302

DHCP WAN IP - ###########

13/01/2018 11:00:51 GMT 13/01/2018 11:00:51 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
12/01/2018 20:23:05 GMT 12/01/2018 20:23:05 GMT Error (4) 68010302 DHCP WAN IP - ############

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Re: Superhub2 wireless not working but wired is.

Hi Occcidio,

I'm really sorry about your wireless disconnections and appreciate how tiresome it must be having to reboot your Hub to regain a connection.

If you've not already done so would you please restore your Hub to factory settings and let us know if that helps?

If not I propose that we provide a replacement Hub for you. We are not able to offer the model you have currently but if you're not averse to getting a new Hub 3 we can arrange for delivery of that. Just let us know what you think Smiley Happy


Jen
Forum Team



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Re: Superhub2 wireless not working but wired is.

Hi Jen_A,

Thanks for the reply. I have tried factory resetting but the issue still persists. A new hub would be best I think.

 

 

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Re: Superhub2 wireless not working but wired is.

Hey Occidio, 

Thanks for letting us know Smiley Happy

Drop me a PM confirming your name and address and I'll order you a replacement Hub. 

speak soon, 

Take care. 

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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Re: Superhub2 wireless not working but wired is.

Hello Occidio, 

Hope you're well Smiley Happy

Has your net kit arrived yet? If so, how are you getting on with it?

Let us know if we can help with anything else. 

Take care. 

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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Re: Superhub2 wireless not working but wired is.

Yes the kit has arrived and has been working for the last few days perfectly.

Looks like that solved it Smiley Happy

 

Thanks for all your help.

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Re: Superhub2 wireless not working but wired is.

Awesome!

Thanks for letting me know Occidio!

Always around if you need us. 

Take care. 

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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