Or you could try for a "free" Hub3 replacement using the link below. If you get the - "Ooops - please call" message – then when you call, go through options 1,1,4,5 - to get through to retentions - you will get a UK based person who should at least know about the initiative - no-one seems to have informed the "offshore" lot about it yet ! It may be that you aren’t eligible and they will want to charge you - do not accept that - come back here.
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Thanks. I got the 'oops' message and tried to connect to renewals but got connected through to an off-shore call centre who didn't know about the Superhub upgrade and then tried to connect me to another department but the connection fell through. Any idea what other routes are available?