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Natailiej
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Superhub stoped working wirelessly

My superhub has just suddenly stopped working via wireless. I've tried to contact someone at virgin but I've had no luck. I've reset the router and not had any luck.

It works if I connect via an Ethernet cable but this doesn't help when we work from home and are not near the router. 

Do I need a new superhub and if so how to I go about getting one.

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Superuser
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Re: Superhub stoped working wirelessly

check the passwords have not changed if you set your own - check wifi is turned on - things can happen

if those are ok wait here for VM to pick the thread up they shound sort a replacement or ring

____________________

Tony
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Natailiej
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Re: Superhub stoped working wirelessly

I have not changed any passwords. I can't see my Wi-Fi as an option on any device I'm trying to use. 

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jbrennand
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Re: Superhub stoped working wirelessly


@Natailiej wrote:

I have not changed any passwords. I can't see my Wi-Fi as an option on any device I'm trying to use. 


What hub is it ?  It could be a problem with the wifi router components or it could be local interference on the wifi or a connection issue.


--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes, Superhub2 with VIVID 200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Natailiej
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Re: Superhub stoped working wirelessly

It has super hub on the back. It hasn't been working for the last two days.


@jbrennand wrote:

@Natailiej wrote:

I have not changed any passwords. I can't see my Wi-Fi as an option on any device I'm trying to use. 


What hub is it ?  It could be a problem with the wifi router components or it could be local interference on the wifi or a connection issue.


 

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jbrennand
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Re: Superhub stoped working wirelessly

This might help you identify the exact model (it should also be on the label on the base where the password is

https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...

It also tells you how to connect you own router (if you have one) to restore a wifi network to your house.  If not see if you can borrow one, or  buy your own good quality router - it is the best option in the long run if you really "depend" on wifi

You should also post your upstream & downstream and network logs on here to see if there is a connection issue - do you know how to get them ?

Finally you can then lobby VM to swap your Hub for a new one.  Can be tricky as they only guarantee a wired connection, not wanting to hand out new Hubs to customers who only have a transient local wifi issue - but you usually get one in the end


--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes, Superhub2 with VIVID 200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Forum Team
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Re: Superhub stoped working wirelessly

Hi Natailiej,

For some reason I've not been able to retrieve all the data here relating to your Hub. It is an old model and, if the wireless function isn't working correctly, I think a new Hub is in order, so I've ordered one for you.

  • The new Hub should arrive within the next few days.
  • The courier, Yodel, will leave contact details should re-delivery arrangements be needed.
  • A text will be sent (to the mobile number we have listed for you) the day prior to delivery advising of an ETA.
  • Full setup and activation instructions will be included.

Keep us updated on how you get on Smiley Happy


Jen
Forum Team



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