Menu
Reply
  • 1.36K
  • 59
  • 107
Forum Team
Forum Team
336 Views
Message 41 of 66
Flag for a moderator

Re: Superhub spontaneously resets to default settings INCLUDING DEFAULT PASSWORD

Thanks, Your hub is it plugged into an extension or straight into the wall galthop?

 

Thanks Joe_F

0 Kudos
Reply
  • 9
  • 0
  • 0
galthop
Joining in
329 Views
Message 42 of 66
Flag for a moderator

Re: Superhub spontaneously resets to default settings INCLUDING DEFAULT PASSWORD

It is connected directly to the box on the wall where the virgin cable comes in to the house.

0 Kudos
Reply
  • 1.36K
  • 59
  • 107
Forum Team
Forum Team
321 Views
Message 43 of 66
Flag for a moderator

Re: Superhub spontaneously resets to default settings INCLUDING DEFAULT PASSWORD

I see, are you able to try this is another socker / plug? Just so we can rule out a power issue 🙂

 

Thanks Joe_F

0 Kudos
Reply
  • 12.45K
  • 472
  • 1.11K
legacy1
Alessandro Volta
320 Views
Message 44 of 66
Flag for a moderator

Re: Superhub spontaneously resets to default settings INCLUDING DEFAULT PASSWORD

Try the hub in modem mode it likely will not reset to defaults then go get a wireless router with 1Gb ports.

0 Kudos
Reply
  • 9
  • 0
  • 0
galthop
Joining in
317 Views
Message 45 of 66
Flag for a moderator

Re: Superhub spontaneously resets to default settings INCLUDING DEFAULT PASSWORD

I don't want to buy a separate router when I already pay virgin for one.


@legacy1 wrote:
Try the hub in modem mode it likely will not reset to defaults then go get a wireless router with 1Gb ports.


 

0 Kudos
Reply
  • 9
  • 0
  • 0
galthop
Joining in
316 Views
Message 46 of 66
Flag for a moderator

Re: Superhub spontaneously resets to default settings INCLUDING DEFAULT PASSWORD

I thought you meant the cable wire. The hub power is connected to an extender but so are other things which are fine. 

Also, why would losing power reset the settings? It does not normally if I switch the power off and other devices don't lose their settings if power goes off.

0 Kudos
Reply
  • 1.36K
  • 59
  • 107
Forum Team
Forum Team
308 Views
Message 47 of 66
Flag for a moderator

Re: Superhub spontaneously resets to default settings INCLUDING DEFAULT PASSWORD

I see, are you able to connect that into a socket in the wall, this could be causing a power issue.

 

Thanks Joe_F

0 Kudos
Reply
  • 9
  • 0
  • 0
galthop
Joining in
307 Views
Message 48 of 66
Flag for a moderator

Re: Superhub spontaneously resets to default settings INCLUDING DEFAULT PASSWORD

I'll connect it directly to the wall and see what happens.


@Joe_F wrote:

I see, are you able to connect that into a socket in the wall, this could be causing a power issue.

 

Thanks Joe_F


 

0 Kudos
Reply
  • 1.36K
  • 59
  • 107
Forum Team
Forum Team
307 Views
Message 49 of 66
Flag for a moderator

Re: Superhub spontaneously resets to default settings INCLUDING DEFAULT PASSWORD

Cheers, keep us posted if this issue arises again, we may need to look into this in more depth.

 

Thanks Joe_F

0 Kudos
Reply
  • 12.45K
  • 472
  • 1.11K
legacy1
Alessandro Volta
303 Views
Message 50 of 66
Flag for a moderator

Re: Superhub spontaneously resets to default settings INCLUDING DEFAULT PASSWORD

It could well be a vulnerability in router mode that given packets can make it reset.

0 Kudos
Reply