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Pichulec
On our wavelength
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Message 11 of 13
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Re: Superhub keeps loosing connection every day


Stats

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 243000000 2.7 40 256 qam 14
2 195000000 3.7 40 256 qam 8
3 203000000 3.5 40 256 qam 9
4 211000000 3 40 256 qam 10
5 219000000 3 40 256 qam 11
6 227000000 2.9 40 256 qam 12
7 235000000 2.9 40 256 qam 13
8 251000000 2.5 40 256 qam 15
9 259000000 2.4 40 256 qam 16
10 267000000 2 40 256 qam 17
11 275000000 2 40 256 qam 18
12 283000000 2.2 40 256 qam 19
13 291000000 2 40 256 qam 20
14 299000000 2.2 40 256 qam 21
15 307000000 1.9 40 256 qam 22
16 315000000 2 40 256 qam 23
17 323000000 2.4 40 256 qam 24
18 427000000 0 40 256 qam 25
19 435000000 -0.2 40 256 qam 26
20 443000000 -0.4 40 256 qam 27
21 451000000 -0.2 40 256 qam 28
22 459000000 -0.2 40 256 qam 29
23 467000000 -0.9 40 256 qam 30
24 475000000 -1.2 38 256 qam 31


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.9 533 509
2 Locked 40.3 592 1024
3 Locked 40.3 592 743
4 Locked 40.9 574 659
5 Locked 40.3 803 713
6 Locked 40.3 725 685
7 Locked 40.9 690 469
8 Locked 40.9 587 610
9 Locked 40.9 579 498
10 Locked 40.9 573 431
11 Locked 40.9 390 405
12 Locked 40.3 286 309
13 Locked 40.3 283 337
14 Locked 40.9 254 405
15 Locked 40.9 313 364
16 Locked 40.9 279 262
17 Locked 40.3 214 233
18 Locked 40.3 187 210
19 Locked 40.9 221 303
20 Locked 40.9 258 424
21 Locked 40.3 223 644
22 Locked 40.3 202 443
23 Locked 40.3 164 587
24 Locked 38.9 210 192

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39399971 4 5120 64 qam 4
2 46200021 4 5120 64 qam 3
3 53700004 4.025 5120 64 qam 2
4 60300029 4.075 5120 64 qam 1


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

Network Log


Time Priority Description
11/09/2019 10:00:33 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2019 10:00:54 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2019 10:02:1 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2019 10:02:1 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2019 10:04:47 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2019 10:04:48 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2019 10:04:49 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2019 10:04:50 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2019 10:04:50 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2019 10:04:51 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2019 10:04:52 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2019 10:04:52 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2019 10:04:58 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2019 10:05:28 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2019 10:05:28 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2019 10:10:5 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2019 11:46:53 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2019 16:03:21 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2019 16:14:16 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2019 16:18:47 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

________________________________________________________________________________

If you need help with configuration of network device, feel free to ask.
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Forum Team
Forum Team
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Message 12 of 13
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Re: Superhub keeps loosing connection every day

Hi Pichulec,

 

Thank you for reaching out to us in our community, I am sorry to hear you are experiencing drop outs on your connection.

 

So I can look further into this for you and get a technician if needed, I will send you an invite shortly, please click on the purple envelope to accept.

 

Kind regards

 

Paul.

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Forum Team
Forum Team
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Message 13 of 13
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Re: Superhub keeps loosing connection every day

Hi,

 

Thank you for coming back to me,  I can do tomorrow between 8am and 12pm or 12pm till 4pm, if this isn't suitable I can do Monday to Friday next week 4pm until 7pm that is the latest appointment we do.

 

Regards

 

Paul.

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