I am sorry to hear about your issues with your 2.4Ghz network dropping, I apologise for any inconvenience caused.
I've had a look over your Hub and the wider connection, I noticed that your modem's SNR (Signal to Noise Ratio) levels are too low and will require an engineer to attend and investigate this further for you.
I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this sorted for you.
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Hi, My internet speed appears to be fine but the connection drops off repeatedly. This affects when streaming but also with connected devices like the Nest etc. I get notifications from these when the internet goes down and it seems to happen on a daily basis now. Any advice would be great.
Hi, I've been having the same problem on 2.4gz especially on Nest products. Recently changed my settings on the hub from auto to a fixed channel (11 in my case) and so far seems to be stable. Might be worth a try?
I had an engineer come out and thr.problem was indeed a low signal to noise (SNR) ratio. The engineer had to.fix this at rhe box in the street by increasing the gain. Since he did this on wednesday my internet has been stable. Whereas I was getting dropouts almost hourly now I get none.
You need to log into your router using the details on the sticker. You can change the channel setting from auto to a fixed one. 6 and 11 are usually safe tries. Though saying that soon after I did it I started having the same problem so might be worth exploring the SNR option with virgin. I gave up and bought an ORBI kit and turned the super hub into a simple modem. Was expensive but what a fantastic bit of kit especially if you want to extend your signal.
Please let us know if you continue to have issues after following the advice contained. We can't always change the way wireless behaves but we can check for any system/area issues - I have just tested for this but your connection looks healthy.
If the engineer didn't use a genuinely free and higher level circuit for the change in the cabinet, then someone else is now having the issue when the circuit/customers were swapped over with the BNC box spanner. It seems that a permanent fix for such issues, usually network utilisation under resourced, is most likely the issue in my experience. I can't count the amount of times I've been told about how they are struggling to improve the network for me and it's referred to as a fault, when it's really poor strategic planning or cost saving. Basically, not enough kit to cope with the level of customers, like that can't be predicted. I never see the full 200mb/s ever and am starting to have WiFi drops, but I get sick of phoning the support line.