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Stillcarp
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Message 11 of 19
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Re: Superhub intermittent internet dissconnects

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Stillcarp
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Message 12 of 19
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Re: Superhub intermittent internet dissconnects

This is the super hub

2018-08-27 (2).pngThis is the hub 3.0 VMDG505/TG2492LG-VM Software version 9.1.116.608

[MOD EDIT: Image removed as contains personal IP address]

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legacy1
Alessandro Volta
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Message 13 of 19
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Re: Superhub intermittent internet dissconnects

Yup told you to get your own router and use the hub in modem mode now your stuck with the hub 3 till it gets updated.

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tonycv51
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Message 14 of 19
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Re: Superhub intermittent internet dissconnects


@legacy1 wrote:

Yup told you to get your own router and use the hub in modem mode now your stuck with the hub 3 till it gets updated.


The hub has been updated as it’s on 608

OP - I would re post your latest power levels and logs.  Looking at your BQM there’s some red flecks at the top which show packet loss so there’s a different problem with your line, power levels or hub

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Stillcarp
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Message 15 of 19
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Re: Superhub intermittent internet dissconnects

2018-08-27 (18).png2018-08-27 (19).png2018-08-27 (23).png2018-08-27 (24).png2018-08-27 (25).png2018-08-27 (16)_LI.jpg2018-08-27 (18)_LI.jpg

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Forum Team (Retired) Nat_J
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Message 16 of 19
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Re: Superhub intermittent internet dissconnects

I'm sorry to hear about the trouble experienced Stillcarp,

 

I've located your details and everything appears to be within range.

 

How have things been recently?

 

Nat_J

 


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Stillcarp
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Message 17 of 19
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Re: Superhub intermittent internet dissconnects

2018-09-04_LI.jpg

this is todays errors the power levels are still the same, I had to put the router into dmz mode to get past the strict nat but the lag is still they and in some games I still get error could not due to network error also the router reset itself today.
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Stillcarp
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Message 18 of 19
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Re: Superhub intermittent internet dissconnects

2018-09-04 (3)_LI.jpg

this is todays BQM and when there is nothing on or connected to the hub between 2 am to 9am the max latency is still maxed out.
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Forum Team (Retired) Samantha_L
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Message 19 of 19
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Re: Superhub intermittent internet dissconnects

Hi Stillcarp,

 

Thanks for posting back here.

 

Looking at your line, the upstream power levels are still showing as too high. I would like to arrange an engineer appointment to take a look into this for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

 

Speak soon

Sam


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