Superhub and Velop

[qsvm123]

Hi all,

Up upgraded from Apple AirPort Time Capsule to Linksys Velop mesh network. The hub worked in Modem mode with Apple AirPort but it does not work in Modem mode with Linksys Velop. 

So currently its in Router Mode with Wi-Fi off, are there any solution here? 

Also the Linksys Velop is running really bad with 3 nodes, around 100mb on Wi-Fi connected devices when AirPort used to give me around 300ish.

This morning its actually terrible. The nodes are wired into the switch too.

I would appreciate your advise.
Thanks

[jbrennand]

You need to connect in this sequence - try again.
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Set up your First Velop (in its settings) with the WAN port set to be in DHCP (& Nat) mode, it may be pre-set that way anyway. Then, disconnect all cables from your it and switch it off and unplug it. Unplug any other Velops.

Then, put the VM Hub into modem mode...
( https://www.virginmedia.com/help/virgin-media-hub-modem-mode )
... and wait for the base light to turn magenta/purple (on a Hub3 - but not on a Hub4!). Once it’s in modem mode, the VM hub “MUST” then be powered off.

Switch your router on and make sure it’s fully initialised (leave 5 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do).

NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. Use the recommended App to connect any other Velop units to the first one. This order only needs to be done the first time you connect the router to the VM hub.

[Telbert]

Did you get it working?

Ive ran my Velop with both hub 3 and hub 4 no issues.

only issue I got now is the velop can’t handle the 1gig service I don’t think, tops out at 850 

[qsvm123]

Hey pal - did you use johns guide? I will give it a go tomorrow. Over Wi-Fi when your near your node, what speed are you getting via Wi-Fi. Also what device ? Thank you.

[qsvm123]

Hey Jon and Virgin Media Admins,

Could you kindly help me? My Velop has worked fine with BT which I had previously. When I switch the Hub 4 into Modem Mode even with these steps below it simply does not work.

The Hub 4 sees connected devices, but it fails to give an internet connection. The Velop does not detected an internet connection either. I'm wondering if this is a faulty router?

In modem mode I don't get an net connection to my Mac either, its in automatic - dhcp. Is there anything else I can do? What about manually trying to force it in the attached?

Thanks,

[qsvm123]

Hey Telbert, what steps did you try? It just does not work for me 😞

[qsvm123]

Can someone please help? I’m so lost don’t know what to do 😢 

[legacy1]

Set connection type to AUTO or DHCP

[qsvm123]

Thank you. It’s set to auto dhcp. The screenshot was for info about the static route I can take to force it?

[Tudor]

I think the up/down arrow in the connection type should lead you to a DCHP option. Don't forget there are two DHCP options on a router one fro the WAN side and one for the LAN side. VM do not use static routes.