on 18-01-2021 13:04
Hi, i have always had wifi issues with the superhub 3, tried pretty much every suggestion, friend told me today that i could have swapped to a superhub 4 over xmas online for free (too late now) have tried ringing customer services today but clearly there are major issues with that, anyone from the vm team help with a free upgrade?
Answered! Go to Answer
on 18-01-2021 13:12
the 4 is no better than the 3 for wifi - there are many solutions for bad wifi - most of them involve other kit
but have you split the wifi bands and turned off smart wifi - if not that could help - after that its down t better wifi equipment
on 18-01-2021 14:14
@gary_dexter wrote:If you’re running in modem mode it makes no difference which hub you have
true but its obvious the OP want to not run in modem mode and hopes the hub4 would allow that 🤔
on 18-01-2021 13:12
the 4 is no better than the 3 for wifi - there are many solutions for bad wifi - most of them involve other kit
but have you split the wifi bands and turned off smart wifi - if not that could help - after that its down t better wifi equipment
on 18-01-2021 14:05
on 18-01-2021 14:07
If you’re running in modem mode it makes no difference which hub you have
on 18-01-2021 14:14
@gary_dexter wrote:If you’re running in modem mode it makes no difference which hub you have
true but its obvious the OP want to not run in modem mode and hopes the hub4 would allow that 🤔
on 18-01-2021 14:34
on 18-01-2021 15:00
@NeiceyC wrote:
I would like to just have a Virgin Media router that can provide wifi coverage in my home, as i said i would like to do away with the modem mode setup and have better wifi than a superhub 3 on it's own 🙂
You’ll never get good Wifi from a Virgin hub by itself. Ever.
on 18-01-2021 15:11
@NeiceyC wrote:
I would like to just have a Virgin Media router that can provide wifi coverage in my home, as i said i would like to do away with the modem mode setup and have better wifi than a superhub 3 on it's own 🙂
Despite what I and everyone else on here will say , it is a fact that for >90% of VM's ~5m BB customers the Hub does do that. My mate around the corner thinks the Hub3 is the best router money can buy (we all disagree!) 🙂
Otherwise there would be tens of thousands of complaints on here and elsewhere and the mighty VM Marketing Department would be insisting something gets done about it. In response though, VM have now introduced wifi Pods for customers who do have wifi issues
Its just that some customers live in a challenging wifi environment and the Hub cannot overcome that. One of my other mates lives in a modest house built with iron rich Victorian red bricks - and he essentially lives in a Faraday cage that the Hub wiifi cannot penetrate !
on 18-01-2022 01:03
I get excellent WiFI speeds all round the house, almost up to the 50MB speed I am on, with a SH3…..
thanks