Hello,
Wonder if someone can help with a frustrating problem. For longer than I can remember, I have been using a Superhub 2 in modem mode, together with an Asus RT-AC66U router.
The reason why I set it up this way was because I found a particular online game would frequently disconnect and give lag spikes. I found that by putting the Superhub 2 in modem mode and using a separate router, the disconnects and lag spikes went away. I happily used the system in this configuration for years.
I recently upgraded my package to 1 Gig and was sent a Superhub 4 router. I was optimistic that whatever problems caused the lags and disconnects with the Superhub 2 would now have been fixed. My optimism was misplaced. As soon as I started using a Virgin router again, the lags and disconnects started up again!
No problem, I thought, I'll just put the Superhub 4 in modem mode, and use my own router, just as I had been doing without issue for several years. That was the start of an almost entirely wasted day. It seems the Superhub 4 simply does not work properly in modem-only mode.
I get the following error message within my Asus router's configuration page. "Unable to connect to the Internet". Please contact your ISP to find out the root cause of the DHCP failure.
I googled and found many people seem to be having the same problem with the Superhub 4 in modem mode. It seems some people tried various things like swapping ethernet cables, trying different ethernet ports, rebooting the Superhub, leaving it for 5 minutes, then turning on the router, leaving it for another 5 minutes. I tried all of that, and more, for several hours. I just get that DHCP failure error and no internet connection.
So I have reverted back to the Superhub in router mode, using the Asus device for wifi. (I have tried two separate routers, one brand new, and get almost identical error messages: ISP DHCP failure).
This is absolutely not how I wanted my service to work. I want my own router to do all the routing, and the Superhub 4 to be a modem and nothing more.
Any ideas? Note that the basic trouble shooting tips like trying a new ethernet cable, trying a different ethernet socket, rebooting all devices in a different order etc etc are unlikely to work. (Tried them all, no joy).
Many thanks in advance
