Superhub 3 wifi drop out :(

[Giamas]

for the last week or so, wifi has been dropping off on my router up to 5 times a day. Ethernet connections are not affected at all. I believe this is the router dying but the service call I made today just said its as a result of network upgrades in my area.  what for a whole week and sometimes at night?  

any suggestions, in my 9 years with Virgin I think I have had 4 routers. they really need to be more robust as we work from home more and more and likely permanently.  any guidance really appreciated

[Gareth_L]

Hi Giamas

Thanks for popping over here from our Social pages 

It was myself that advised to do so 

Im just going to take a look at thr hub now 

Whilst I do this 

Can I send you a private message to pass security 

If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L