on 26-07-2022 18:41
Hi my superhub 3 has recently developed a weaker signal in last 2-3 months and I have resetted and configured the channel settings and it will not make any difference, I have currently set it at auto with 2g and 5g on. I am all of sudden getting 2 wifi bars on my phone in the next living room which is about 5 meters away from where superhub 3 is placed, before I would get full 4 bars.
My main concern is getting WiFi upstairs in my room as I have to rely on a WiFi extender which works well. However it does often drop connection which I assume is due to a snapped antenna which occurred over a year ago.
Finally I decided to buy a new WiFi extender and the bloody thing can't even pick up superhub 3 signal in my bedroom.
on 26-07-2022 18:49
on 28-07-2022 18:55
Hi h4mza,
Thank you for reaching out to us here on the Community.
I am very sorry to hear you have been experiencing issues with the WiFi service within your home.
Can you please confirm if the additional equipment is from ourselves or a third party?
Also, we would recommend taking a look here for further support with WiFi troubleshooting.
Thank you,