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bobspadger
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Superhub 3 reconnecting every half hour

Since saturday, the superhub 3 has been dropping connections, reconnecting, then dropping again.

Location Bournemouth:

 

Superhub logs:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000052512016 qam6
22580000051.3512016 qam8
33260000052512016 qam7
44620000052512016 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-rtsl10016u-b.cm



Primary Downstream Service Flow

SFID2251299
Max Traffic Rate115000000
Max Traffic Burst10000
Min Traffic Rate0



Primary Upstream Service Flow

SFID2251298
Max Traffic Rate6320000
Max Traffic Burst16320
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort

 

Network Log

Time Priority Description

2018-09-26 17:24:44.00Warning!Lost MDD Timeout;CM-MAC=[REMOVED];CMTS-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0;
2018-09-26 17:24:44.00Warning!RCS Partial Service;CM-MAC=[REMOVED];CMTS-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0;
2018-09-26 17:24:55.00Warning!Lost MDD Timeout;CM-MAC=[REMOVED];CMTS-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0;
2018-09-26 17:24:56.00Warning!RCS Partial Service;CM-MAC=[REMOVED];CMTS-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0;
2018-09-26 17:26:07.00ErrorService Delete Response rejected - Invalid Transaction;CM-MAC=[REMOVED];CMTS-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0;
2018-09-26 17:26:07.00Warning!RCS Partial Service;CM-MAC=[REMOVED];CMTS-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0;
2018-09-26 17:29:02.00Warning!Lost MDD Timeout;CM-MAC=[REMOVED];CMTS-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0;
2018-09-26 17:29:05.00Warning!RCS Partial Service;CM-MAC=[REMOVED];CMTS-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0;
2018-09-26 17:29:46.00Warning!Lost MDD Timeout;CM-MAC=[REMOVED];CMTS-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0;
2018-09-26 17:29:47.00Warning!RCS Partial Service;CM-MAC=[REMOVED];CMTS-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0;
2018-09-26 17:29:58.00ErrorService Add Response rejected - Invalid transaction ID;CM-MAC=[REMOVED];CMTS-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0;
2018-09-26 17:30:00.00Warning!RCS Partial Service;CM-MAC=[REMOVED];CMTS-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0;
2018-09-26 17:31:58.00ErrorService Change Response rejected - Invalid transaction ID;CM-MAC=[REMOVED];CMTS-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0;
2018-09-26 17:31:58.00Warning!RCS Partial Service;CM-MAC=[REMOVED];CMTS-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0;
2018-09-26 17:33:12.00Warning!Lost MDD Timeout;CM-MAC=[REMOVED];CMTS-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0;
2018-09-26 17:33:12.00Warning!RCS Partial Service;CM-MAC=[REMOVED];CMTS-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0;
2018-09-26 17:34:11.00Warning!Lost MDD Timeout;CM-MAC=[REMOVED];CMTS-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0;
2018-09-26 17:34:13.00Warning!RCS Partial Service;CM-MAC=[REMOVED];CMTS-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0;
2018-09-26 17:34:56.00Warning!Lost MDD Timeout;CM-MAC=[REMOVED];CMTS-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0;
2018-09-26 17:34:58.00Warning!RCS Partial Service;CM-MAC=[REMOVED];CMTS-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0;

 

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Superuser
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Re: Superhub 3 reconnecting every half hour

can you post downstream stats



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Superuser
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Re: Superhub 3 reconnecting every half hour

downstream stats would be interesting but the upstream levels are too high - they need sorting - wait here for VM to pick the thread up or ring

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Tony
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bobspadger
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Re: Superhub 3 reconnecting every half hour

I cant get the downstream results - just get the spinning wheel thing forever,

 

also, can't do online tests of the equipment as I just get the 'oops something went wrong' page

 

joy.

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Superuser
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Re: Superhub 3 reconnecting every half hour

wait for VM - they will look and with upstream level like that will book a tech but they can take a week or so to get to threads or ring - that will likely take you to offshore 

dont get involved with them just tell them your upstream levels are high - dont let them go through their scripts - they can do nothing regardless of what they say - you need a  tech to sort that

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Tony
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bobspadger
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Re: Superhub 3 reconnecting every half hour

Looks like the superhub just got an upgrade (on its 3rd reboot of the evening)

I can now get downstream

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1298750000-1336256 qam21
2322750000-13.236256 qam24
3314750000-1336256 qam23
4306750000-1336256 qam22
5290750000-1336256 qam20
6282750000-1336256 qam19
7274750000-13.235256 qam18
8266750000-1335256 qam17
9258750000-1336256 qam16
10250750000-1336256 qam15
11242750000-13.236256 qam14
12234750000-12.736256 qam13
13226750000-12.534256 qam12
14218750000-12.234256 qam11
15210750000-12.236256 qam10
16202750000-1237256 qam9
17194750000-11.737256 qam8
18186750000-11.537256 qam7
19178750000-11.536256 qam6
20170750000-11.237256 qam5
21162750000-1137256 qam4
22154750000-10.737256 qam3
23146750000-10.737256 qam2
24138750000-10.237256 qam1



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked36.650
2Locked36.360
3Locked36.670
4Locked36.380
5Locked36.360
6Locked36.350
7Locked35.780
8Locked35.770
9Locked36.680
10Locked36.340
11Locked36.330
12Locked36.6120
13Locked34.9560
14Locked34.9350
15Locked36.3240
16Locked37.370
17Locked37.350
18Locked37.660
19Locked36.3180
20Locked37.370
21Locked37.300
22Locked37.640
23Locked37.360
24Locked37.6170

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000052512016 qam6
22580000050.8512016 qam8
33260000052512016 qam7
44620000052512016 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Would should the levels be on one of these?

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Superuser
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Re: Superhub 3 reconnecting every half hour

dont think its an update - dont think there are any due

the downstream is worse than the upstream

minimum level on downstream is -6 at -13 i am surprised you can connect - you also have some channels too low on snr

there is debate on the maximum on the upstream - 51 is about the max so again you are out of spec

assuming its not an area fault which would mean they would not send a tech until the fault is sorted you need the levels sorted - so book a tech and see what happens

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Tony
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Moderator (Retired) Ralph_R
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Re: Superhub 3 reconnecting every half hour

@bobspadger

Thanks for the additional info, as noted your Hubs power levels are fairly way off and will need a tech visit to remedy.

I'll drop you a PM so we can get this booked in for you.

Cheers

Ralph_R
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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