Superhub 3 loss of virgin branding in the UI

[klynchk]

I logged into my Superhub3 for the first time in months and I see my VirginMedia branding is gone from the UI

All appears to be ok,

What's happened and will this be fixed?

Superhub Admin screen with UPC Branding

[Tudor · Accepted solution]

It’s a known fault. Try a pin hole reset.

[Zach_R]

Hi @klynchk,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear you're having some complications with the UI of your hub settings there. I can see that @Tudor has suggested that you perform a pin hole reset of the router. Have you done this yet? If so, has it helped at all?

Thanks,
 

[klynchk]

Yes the pinhole reset did the trick.

Luckily - I had backed up my router configuration last year and I was able to restore my configuration back to exactly the way it was before.

10/10

I have done another backup of my router configuration today

Kevin

[Steven_L]

Thanks for coming back to us @klynchk and I'm glad that the pin hole reset has restored the settings.

Please let us know if you have any further issues.

Regards,

Steven_L