I had a super hub 2.0 but the box would fully reboot and the WiFi would disappear and the green tick would appear. But the box was flawless apart from the odd random full reboot. It wasn't continuous dropouts.
So they sent me a 3.0 and right from thr word go wired and wireless dropouts. Streaming was terrible, weans were going to murder me with their xbox dropping connections, tablets on YouTube dropping connections.. So back in the box went the 3.0 and the 2.0 was back in play but I'm still having dropouts.
So I don't really get it. Had virgin & previous for the last 15 years and it's always been solid.
Reset hub upteen times, changed ethernet and home plugs but same. These dropouts also don't show as a connection that's went offline either.
Welcome to the Community and thank you for posting.
I'm sorry to hear you've been experiencing some issues with your connection.
I have located your account using your Forum details and everything is looking fine from here. All the signals are within the required specification and I can see there has been no timeouts on the network in the last 7 days.
As this is a year old thread... you will likely get better responses if you start a new one with more details specific to your problem. Be aware though, as you "work from home", people will say that you should be on a business package then, and this forum is for residential customers.
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.