on 29-09-2022 20:59
Hi
So basically ever since the last speed update a couple of weeks ago my superhub 3 keeps dropping out the wifi connection and the fixed cable connection to any device that isn't my PC (for example PS5). I have rebooted the hub and done the diagnostics aswell as rung the VM support number and let the automated answering machine do a line test and it said everything was ok, except it obviously isn't.
The diagnostic guide says when the light on the front of the hub turns white then it's working... but my light is an orange colour!
on 02-10-2022 13:28
Hi Fragpuss,
Thanks for using the forums to get this issue with your WIFI connection looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
Thank you for stating that the connection issue does not affect Ethernet connections like your PC.
Can I ask a few questions below -
Thanks,
Megan_L