Hi
I seem to be another customer who has a solid red light on their Superhub 3.
The light has been solid red over a good month and I have tried all of the normal remedies (turning the power switch off on the back of the Hub, ensuring the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible and switching the hub back on at the power) I have even done the reset of the device but still get a constant red light.
I rang up last week and was told that the red light was normal, which from the messages on here and the hub guidance I dont believe it is. I was also told by customer services that my service was fine at the VM side and that it was just downloading update (which again I don't believe as its been solid red a whole month).
In terms of wi-fi performance, both myself and my partner regularly encounter connectivity issues when working from home (on HP Elitebooks/MS Surface laptops) and connectivity issues also extend to iphones (12 and 13 with the latest software) - its quite often easier to use of mobile data to get connected.
Happy to have an engineer visit come out and look if required but based on the other messages I think I need a replacement hub (I think I have used a different email address to my VM account set up so am happy to provide any extra supporting info directly)
Many thanks for your help, John
