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Kouneloz
Superfast
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Superhub 2ac keeps losing WAN IP

Can forum support please run a line check? Our Superhub 2ac has been dropping out and my ASUS RT-AC68U router keeps throwing up 'WAN_Connection: ISP's DHCP did not function properly' errors since Saturday. A VM tech was at the local cab on Monday evening.

541a94f122e0a68de6180e1956988f26a78fd45a-19-01-2019Dropout before 2pm on the 19th

21fe2a718c2a066dbbb7086a0b3a2125c2f0ac52-20-01-2019Dropout at 3.30am on the 20th. Rebooting hub restored connection. I disabled reply to ICMP thus the red graph for rest of the day

236860d6cc3f0df0fcad684c070b9e4d4c55b6bd-23-01-2019Dropout at some point during am of 23rd. I rebooted Superhub and enabled reply to ICMP just after 7

 2d4420d72981b7dbdc86d2ff1d9f6ce8e617c953-23-01-2019More trouble in the afternoon on 23rd. Firmware updated my ASUS router and enabled strict inbound filtering. Further dropout before 8pm. Asked support to reactivate my Superhub 2. By the looks of the unusual average latency spike, I'm inclined towards this being an intermittent network fault

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Kouneloz
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Re: Superhub 2ac keeps losing WAN IP

I had an engineer out 3 weeks ago who swapped my connection over to another tap, removed the attenuator on the back of the hub and suggested I reconnect the SH3. After several weeks of perfect connectivity, another dropout tonight with no corresponding errors in the modem log. Had to power cycle the modem to regain connectivity. Hoping this isn't the start of more dropouts to come. Would appreciate if forum team can run some tests on the network and give some input.

fbd3c309f01008b8074e2e71d0783b2d9787ebfc

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Forum Team
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Re: Superhub 2ac keeps losing WAN IP

Hi Kouneloz, 

Really sorry you're still having some issues with the service. 

We can have a look for you but first we'll need to access your account so we'll pop you a personal message and take it from there. 

We look forward to hearing back from you soon. 

Thanks. 

Emma_C - Forum Team
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