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AA123
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Superhub 2ac frequently resetting itself

I hope someone can help me here. 

I have a Superhub 2ac running in modem mode which has been fine for years. Recently the hub restarts itself at random times sometimes once or twice a day and at other times it will stay up for several days. 

It’s very frustrating!

I’ve attached the logs I think I need but please advise if you need any more information

Thanks!

FB0B4A68-0DC4-412B-9850-162F8EEAE936.png

 

BF6A1E06-A153-4647-B4B7-A614E5424BE7.png

 

DE8A5944-7844-4C34-B46F-579E6B91DEC2.png

 

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Re: Superhub 2ac frequently resetting itself

Hi AA123,

 

Welcome to the Community!

 

I'm really sorry to hear you're having trouble with your connection.

 

I've checked your account and I can see an issue with the network in your area. Our technicians are currently working to get it resolved as soon as possible and have set a review later this afternoon.

 

All the best

 

Josh


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AA123
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Re: Superhub 2ac frequently resetting itself

Thank you Josh!

I hope they can get to the bottom of it 

😊

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