Superhub 2 replacement

[Ian21]

We are having problems connecting to the internet with mobiles & tablets. Using Superhub 2. Would it be possible to to get a newer router from VM?

Thanks

Ian

[jbrennand]

VM will not at the moment simply swap a working Hub for a new one - unless it is demonstrably "broken".

So, is that just over wifi ?  What specifically are thee "problems" you are having?

What are connections like on ethernet cable connections?

If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?

I have an SH2 but its always been in modem mode and I use my own better quality wireless equipment

[Ian21]

Some days I get a message on the phone could not connect to internet. Reboot the router, then its okay for a few days.

Router connected to pc via ethernet cable.That connection is okay.

Buying my own router and using the SH2 as modem was my intention, but I am getting some access points fitted to extend the range throughout the house and the engineer said try the SH2 with the access points before you buy another router.

I will try that first.

I just thought a newer VM router might improve things.

[jbrennand]

The newer Hubs have more down channels than the SH2 so that will help connectivity - if needed! But as the wired PC is fine I suspect it would make little difference.

WAP's are probably the best solution to the wifi issues - its just that some people are reluctant to run ethernet cabling - as you are not - see how they go - it should sort it.

I use my own router as the SH2 is just not a good router - little functionality and poor user options - hence I wanted better. If you dont need more router "sophistication" then ok leave it as it is.

[Ian21]

Thanks for the info John.

Getting the house rewired at the mo, so easy enough to have cables anywhere just now.

[jbrennand]

Get Cat6a ethernet cabling... solid core is better than stranded cables too.

If you can, run them in conduit tubing - so if in the event of them "failing" in the future (they can do!) - then they can be used as "pull ropes" to get replacements through.