My Superhub 2 has started randomly rebooting several times a day recently, can any of the Virgin techs on here help me get a replacement sent out without having to go thru the troubleshooting scripts on the helpline?
I've tried all the usual stuff, power supply seems fine, I've tried rebooting, rebooting into modem mode and then back again, etc - but I think given its several years old now and is on 24/7 its just at the end of its life.
Any help in getting a replacement would be much appreciated!
It looks like you have a upstream issue, the upstream power levels are at max transmit on three channels and the logs are showing the local circuit dropping.
You will need to contact VM for resolution, either by waiting here about a week until a VM Forum Team Member picks up the thread, or give them a call on 150 from a VM line or 0345 454 1111 for a quicker response.